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FAQs

Venue Map

General FAQ's
What are prohibited items?

Alcohol, non alcoholic drinks - this includes juice, soft drinks, sports drinks (the only exception is sealed plastic bottled water) - a day on the green is a licensed event, alcohol is available for purchase at all venues.

Metal cutlery, including cheese knives.

Selfie and Go Pro sticks.

Aerosols, sunshades, tents and tables.

Umbrellas, even if its raining. Bring good quality raincoats and gumboots instead.

Glass - this includes wine glasses, jars, or any other containers or items made of glass

Professional cameras (including SLR's & any camera with a removable lens) and sound and video recording equipment. For full details read the answer to 'Can I bring my camera or sound and video recording equipment?' below.

Pets (other than guide dogs)

Beanbags

There will be a security check at the gate and prohibited items will be confiscated.

Roundhouse Entertainment does not take any responsibility for confiscated items.

What can I bring to a day on the green?

Deck/camping chair & rug for the General Admission area. Seats are provided in the Platinum, Gold & Silver Reserved seating & Concert and Dining areas.

Sealed plastic bottled water, you may bring multiple bottles.

Food - there is also a selection of food available for purchase - cash only.

a day on the green sites are in wineries, which have some sloped and uneven areas. Wear sensible footwear / gumboots for wet weather.

Bring sunscreen and a hat! Please note: there are no sheltered areas - come prepared for rain or shine.

What ticket types are available?

The ticket types can change from show to show depending on the artist and venue. General Admission is available at all shows. Depending on the Artist/Venue there will also be either Reserved seating (Platinum, Gold & Silver) OR Front General Admission. Click here for a full description of each ticket type.

Can I stand up in the Reserved Seating area?

Patrons will not be stopped from standing in front of their allocated seat during the performance. However, patrons are NOT allowed in the aisles or to dance anywhere other than in front of their own seat. Consideration of your fellow concert goers is expected at all times. Aggression, Intoxication or anti-social behaviour will not be tolerated and will result in ejection from the venue.

Can I stand up in the General Admission area?

Patrons will not be stopped from standing during the performance in the General Admission area.

Can I bring my camera or sound and video recording equipment?

Professional cameras and video and recording equipment are not allowed.

Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. It's up to security staff on the day, and debate will not be entered into. Unauthorized or prohibited photography may result in images being deleted by security staff.

Media and professional photographers must arrange accreditation through info@roundhouse.com.au

Can I bring my own alcohol?

a day on the green is a licensed event, alcohol is available for purchase at all venues.

Where can I park?

Parking is available at every event. A gold coin donation to the parking volunteers is greatly appreciated.  Please refer to the Venue Map above.

Can I bring the kids?

For concerts in VIC, NSW, SA, QLD and TAS kids under the age of 12 can enter free of charge in the General Admission area - no ticket required. Kids aged 12 and over will be charged full price for General Admission tickets. All children, regardless of age, require a ticket for the Reserved Seating areas - there are no childrens prices.

For WA concerts everyone must purchase a ticket, including kids.

Persons under 18 must be accompanied by a ticket-holding parent or legal guardian at all times.

For parents considering bringing a baby to a day on the green - bringing your baby is entirely your prerogative, however not recommended, for both the child&rsqo;s wellbeing and safety, and your enjoyment of the show.
Please note: there is no shade or protection from sun or rain. Prams are not permitted in the aisles in the seated area, regardless if you have an aisle seat.

Is First Aid available?

Yes. Please ask Security, Event staff or First Aid officers for help. There will be a first aid service attending every event. Please consider others as well as your own safety. If someone is in need of medical attention please let Security, Event staff or First Aid know so they can help.

Are passouts available?

Yes, except for shows in WA and Rochford Wines, Yarra Valley VIC.

Can I bring an Esky into the Reserved Seating section?

Yes, however unlike the General Admission area there is less space in the reserved seated area for large Eskys/picnics and it is advised that patrons bring smaller Eskys or cooler bags.

What if it rains?

If it does rain the show will go ahead unless conditions are deemed to be dangerous. If an event does not go ahead due to this reason, patrons will receive a full refund from point of purchase. If the forecast is for even the possibility of rain bring good quality raincoats and suitable footwear.

The decision to cancel a show will be made on show day. In the event of inclement weather patrons should check this website BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.

Can I smoke?

Only in the designated Smoking Areas which are sign posted at every venue. There is NO Smoking allowed in the Reserved Seating areas.

Please note: WA venues are non-smoking.

Where is Lost Property?

If you find or lose something - please go to the merchandise shop. After the event, any lost property will be left at the winery cellar door, or at the Cloakroom for shows in WA.

Will the program times or artists be likely to change?

Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.

Are EFTPOS facilities available?

No, cash only. Except for shows in WA, where EFTPOS is available over the bar.

Are there facilities for disabled people?

Yes. Disabled toilets, parking and viewing areas are available at all venues.

Just look out for the signs to disabled parking upon arrival, they will be sign-posted.

Please Note: a day on the green shows are held at wineries. Therefore, there are some sloped and uneven areas.

Ticketing FAQ's
Will tickets be available at the gate?

Tickets may be available at the gate, call the venue on the day to check that show has not sold out.

My tickets say "GENADM" but have a row and seat number on them - what does this mean?

The reason a row and seat number appear on your ticket is so Ticketmaster can track the tickets that have been allocated for any specific event.

This information does not mean you have a reserved seat for your event.

Can lost tickets be replaced?

No. Once the ticket sale is processed the purchase is final. While obviously we sympathize with you if you lose your ticket, we are unable to reissue. Even if we have a record of your purchase, we cannot be certain that other less scrupulous members of the public will not use the ticket. Please treat your ticket like cash, as they are irreplaceable.

Can I get a refund or Exchange?

Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.

If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. Please contact us for exact instructions if an event is cancelled or rescheduled.

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